RMA

Your RMA number is: 


This number is valid for 7 days ONLY if the item is being returned for a refund or exchange. This means the product must be received at the point of destination within 7 days. Any RMAs received after the 7 days WILL be refused or credited with a re-stock fee.


The product may be shipped or delivered to the address provided. If you choose to ship, please ship via a courier that has a reliable tracking system. The package MUST be traceable.


Please follow the rules below when shipping products to us to avoid any refusal of shipments:
1. For refunds, please make sure that all original equipment is shipped with the product, this includes manuals, cables, adapters, boxes and anything you received with the product.


For exchanges, please only ship back the defective product. Do NOT send accessories or adapters.


2. When shipping packages, please make sure that the original packaging is not damaged, in other words, make sure that it is properly wrapped so that the box is not ruined. If it is damaged, this may result in a restocking charge as the item is not in resalable condition. Please send all parts in either corrugated boxes or in an envelope with bubble wrap. Do not write on the packaging, manuals or on the product itself otherwise the product will be refused. Any parts damaged during shipping will NOT be replaced as physical damage is not covered under your warranty.


3. Please do not send any product COD. Collect charges will not be accepted, and you will be responsible for the shipping. Package MUST be PREPAID.


4. Please only ship items we have requested. If you fail to do so, any other parts will be considered defective, and there will be no way of obtaining any products that were sent along with your shipment.


5. Please do not send your invoice, as it is not required. Also, do not send notes with the package. If you have further information to provide, please either email us at support@happyvaper.com with your RMA# or, come in on our Live Chat feature between the hours of 10am - 3pm and 7pm - 10pm, so we can pass along the information.


Please make sure that the RMA number is clearly marked on the shipping label.


Please ship/deliver the package to the following address:
Happy Vaper Ltd.
RMA# 
112 Basaltic Road, Unit #6
Concord, ON L4K 1G6